Permissions & launch
Confirm PasteNext is installed, running, and allowed to use Accessibility for paste-back into the active app.
ApplicationsLaunchpadSystem SettingsAccessibility
PasteNext Support Center
Keep clipboard work
Keep clipboard work
stable, searchable, and under control.
Find help for PasteNext installation, permissions, search, Pinboard, data management, and purchase restore. Start with the issue type, then move to guides, policies, terms, or email support.
Install & launch
Accessibility permission
SmartSearch
Pinboard
Content preview
Ignored apps
Local data
Backup & restore
Purchase restore
Privacy & terms
Install & launch
Accessibility permission
SmartSearch
Pinboard
Content preview
Ignored apps
Local data
Backup & restore
Purchase restore
Privacy & terms
Troubleshooting paths
Start with the issue type.
The support center follows the product-page rhythm, but the content is focused on real support cases: permissions, search, data, and purchases.
Search & recovery
If you cannot find something, confirm it reached the system clipboard, then check source app, content type, time clues, and image text.
Source appContent typeTime cluesImage text
Data & purchases
Manage history limits, ignored apps, local data, backup and restore, plus App Store purchase or restore status.
Local-firstIgnored appsBackup restoreApp Store
Product surfaces
Check these core areas first.
These screenshots point to real PasteNext surfaces, useful when describing a problem or confirming where a feature lives.
Official entries
Continue with the right support entry.
Use guides, policy pages, or email support when the page does not answer your question.
Contact Support
Email your question with PasteNext version, macOS version, reproduction steps, and screenshots.
Send emailReport a Bug
Include actual result, expected result, and reproducible steps. Do not submit sensitive clipboard content.
Email reportGuides
Read guides for SmartSearch, Pinboard, panel use, paste behavior, and backup or restore.
Open guidesPrivacy Policy
Learn how PasteNext handles clipboard history, local data, purchase status, and support requests.
Read privacy policyTerms of Use
Review the terms for the PasteNext website, support pages, and macOS app.
Read termsApp Store
Open PasteNext on the Mac App Store, or confirm purchase and restore availability.
Open App Store
FAQ
Frequently asked questions
What permissions does PasteNext need?
Core clipboard history relies on the system clipboard. Accessibility permission is used to identify the foreground app and paste selected items back into the active app. PasteNext does not use Accessibility permission to log keystrokes.
Why was something not saved?
First confirm PasteNext is running and the item reached the system clipboard. Then check whether it came from an ignored app. Some protected apps or special clipboard types may not be fully saved.
How should I describe a SmartSearch query?
Use remembered clues: source app, time, content type, meaning, or text inside copied images. For example, search for an invoice copied from Chrome yesterday.
How do I reduce sensitive content in history?
Use ignored apps, history limits, and manual deletion. Do not send passwords, keys, tokens, or full clipboard databases through support email.
What if Pro purchase or restore fails?
App Store purchases, renewals, cancellations, and refunds are handled by Apple. Confirm Apple ID, network, and subscription status first, then retry restore purchase in the app.